At Billykirk, we take great pride in designing and creating quality items that get better with age. Of course with any leather or canvas item that is regularly used, tears, stains, and marks can happen. For the most part, these blemishes show one’s travels, represent good ol’ use and are quite sought after. However, hardware and material defects, faulty zippers, buttons, or snaps, and stitching issues can arise. That is why we offer a LIMITED LIFETIME WARRANTY that covers Billykirk items with the following time frame from purchase (proof of purchase required):
Standard Issue Collection Items: 2 Years
Bags (other than Standard Issue): 5 Years
Small Leather Goods: 9 Years
This warranty covers defects in hardware, artisanship, and materials, under normal use any time within the specified timeframe for the particular item. Billykirk will repair or replace the item with the same or a comparable item free of charge. If a replacement is the only option, the defective item will not be returned to the customer unless specified.
The warranty does not cover damages arising from misuse, accident, or from any repair work performed by a third party other than Billykirk.
Because we know how attached one can become to a beloved Billykirk item, we will try our best to repair it. We review every item prior to repair and will determine whether or not your item can indeed be repaired. If it cannot be repaired, we will notify you to confirm your replacement. If the same or a similar item is not available, we will issue you a Billykirk Gift Card in the original amount for use in our web store (proof of purchase required).
Please note: Repairs that are not due to a manufacturer's defect will likely require a repair fee. We will request your approval of this fee prior to the repair. Please note: Sample sale, final sale, and clearance items are not covered under this warranty.
Repairs are generally completed within 2–4 weeks.
To have your Billykirk items repaired, please complete the form below.