Warranty & Repairs

 

Our Commitment to Quality

At Billykirk, we take great pride in designing and creating quality items that get better with age. While normal wear like tears, stains, and marks are often considered desirable signs of your travels and use, we stand behind our craftsmanship for issues beyond normal wear.

Limited Lifetime Warranty

We offer a limited lifetime warranty covering defects in hardware, artisanship, and materials under normal use within these timeframes. Proof of purchase required for all warranty claims.

What's Covered

• Hardware defects

• Material defects

• Faulty zippers, buttons, or snaps

• Stitching issues

What's Not Covered

• Damage from misuse or accidents

• Repairs performed by third parties

• Sample sale items

• Final sale items

• Clearance items\

Repair Process

1. Assessment: We review each item to determine if repair is possible

2. Resolution options:

• Free repair for warranty-covered issues

• Replacement with the same or comparable item when repair isn't possible

• Gift card for original purchase amount if no replacement is available

3. Non-warranty repairs: For issues not covered by warranty, we'll provide a repair quote for your approval before proceeding

Timeline & Details

• Repairs typically completed within 2–4 weeks

• Replaced items are not returned unless specifically requested

• We understand your attachment to your Billykirk items and will make every effort to repair rather than replace

For warranty service or repairs, please email us with photos of your item to info@billykirk.com.