Orders typically ship within the following business day. Orders placed Friday-Sunday will be shipped on Monday.
All items ship from Jersey City, NJ - Please choose your shipping method accordingly.
Please Note: UPS 2nd Day Air does not ship on weekends, transit times only include weekdays (e.g. if shipped Thursday, your package should arrive the coming Monday)
Have a question? Feel free to give us a shout at Customerservice@billykirk.com
Free Shipping: All US orders over $150 shipping within the lower 48 states qualify for free shipping (Hawaii and Alaska are not currently available for free shipping). These orders will either be shipped via USPS Priority or UPS Ground at Billykirk's discretion.
All international packages can potentially incur charges upon arrival in their destination country. These charges are solely determined by the receiving country's customs authorities - thus we cannot predict or guarantee the amount of duties and taxes that may be charged on international orders. If you have any questions regarding duties and taxes in your country, please contact your local customs office.
All international orders ship via FedEx or DHL at the customer's discretion.
Once an order has been received by the selected shipment service, you will be contacted via the service chosen at checkout (Email or Facebook) with your shipping confirmation and tracking information.
RETURN & EXCHANGE INFORMATION
If you are not completely satisfied with your purchase, you have the right to return any unwanted items within 14 days of receiving the order.
All products must be returned in their original condition. The customer retains responsibility for the purchased item(s) until arrival at the Billykirk studio.
Products that do not qualify: The following goods are final sale, and thus does not qualify for return, exchange, or refund in any way.
- Custom items
- Monogrammed (embossed) items
- Sample sale items
Please note: Purchases from Billykirk.com cannot be returned or exchanged at our NYC Store location. If you have a specific question or concern in this matter, please contact the return email listed below.
We recommend sending all returns with a traceable carrier. We will confirm reception of your return via email upon its arrival.
To return an item, please contact: Returns@billykirk.com
We gladly offer exchanges within the 14 day return period. If you would like to exchange a product, please contact Returns@billykirk.com with your order number, the item being exchanged, and the item you would like to replace it with - we will review this and notify you of the desired item's availability.