Shipping / Returns
Orders typically ship within the following business day. Orders placed Friday-Sunday will be shipped on Monday.
All items ship from Jersey City, NJ - Please choose your shipping method accordingly.
Please Note: UPS 2nd Day Air does not ship on weekends, transit times only include weekdays (e.g. if shipped Thursday, your package should arrive the coming Monday)
Have a question? Feel free to give us a shout at Customerservice@billykirk.com
Free Shipping: All US orders over $150 shipping within the lower 48 states qualify for free shipping (Hawaii and Alaska are not currently available for free shipping). These orders will either be shipped via USPS Priority or UPS Ground at Billykirk's discretion.
All international packages can potentially incur charges upon arrival in their destination country. These charges are solely determined by the receiving country's customs authorities - thus we cannot predict or guarantee the amount of duties and taxes that may be charged on international orders. If you have any questions regarding duties and taxes in your country, please contact your local customs office.
All international orders ship via FedEx or DHL at the customer's discretion.
Once an order has been received by the selected shipment service, you will be contacted via the service chosen at checkout (Email or Facebook) with your shipping confirmation and tracking information.
RETURN & EXCHANGE INFORMATION
If you are not completely satisfied with your purchase, you have the right to return any unwanted items within 30 days of receiving the order.
Please note that customers are responsible for shipping any unwanted items to the Billykirk Studio. We will refund the cost of the returned items once delivered and inspected, we do not refund the original shipping and handling charges. All products must be returned in their original condition, the customer retains responsibility for the purchased item(s) until arrival at the Billykirk studio. Should your product arrive to you damaged, please contact Customerservice@billykirk.com and we will review it on a case by case basis.
Products that do not qualify for return or exchange: The following goods are final sale, and thus do not qualify for return, exchange, or refund in any way.
- Custom items
- Monogrammed (embossed) items
- Sample sale items
We recommend sending all returns with a traceable carrier. We will confirm receipt of your return via email upon its arrival.
To return an item, please send it to:Billykirk
150 Bay Street
Jersey City, NJ 07302
If you have a question regarding an item you’d like to return, please contact: Returns@billykirk.com
Belts: Billykirk.com is happy to offer free exchanges on belt purchases within 30 days of receiving your order. If you wish to exchange your belt for a different size, color, or model, please contact Returns@billykirk.com. Exchanges are dependent on current availability. Billykirk reserves the right to refuse free exchange shipping at any time.
All Products: We gladly offer exchanges within the 30 day return period. If you would like to exchange a product, please contact Returns@billykirk.com with your order number, the item being exchanged, and the item you would like to replace it with - we will review this and notify you of the desired item's availability.