Returns
If you are not completely satisfied with your purchase, you can submit a return for the item within 14 days of ordering for a refund. If you would like to return an item, please click here.
For US and CA customers: If you opted-in to our Checkout+ option, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If you opted out, no worries! You are still able to submit your return through our portal. However, you are responsible for all return shipping charges. Return labels should be purchased through our customer portal.
International returns will be reviewed on a case-by-case basis.
All products must be returned in their original condition; the customer retains responsibility for the purchased item(s) until arrival at the Billykirk studio.
The following items are final sale, and thus do not qualify for return, exchange, or refund in any way.
- Custom items
- Monogrammed (debossed) items
- Sample sale items
- Final sale items