FAQs

General

I'm interested in purchasing an item that's no longer on the site, could I still order it if you have one?

If an item is no longer on the site it usually means it's either discontinued or we've sold out of it. Nonetheless, we may have the item in our studio or store, so shoot us an email at info@billykirk.com and we'll take a look for you!

 

Does Billykirk offer a warranty?

We stand by the quality of our products. If an issue comes up that's our fault, we'll fix it free of charge and cover the shipping costs. Just send an explanation of the issue, pictures, and your mailing address to info@billykirk.com, and we'll send you a return shipping label.

 

 

Shipping

What is the average shipping time of an item?

The majority of our shipments go out via UPS Ground which ranges from 1 to 5 day shipping depending on the area. We also offer expedited shipping options from either UPS or FedEx. Check out Shipping & Returns for more information!

 

For international shipping can you change the item's value to zero on the label so I don't have to pay at customs?

We cannot mark the item's value down to help you evade custom charges. We know that shipping internationally is ridiculously expensive at times but we definitely can't afford the fines that come with international mail fraud. Sorry.

 

What is your shipping policy at Billykirk?

Billykirk ships Monday through Friday except on holidays. UPS picks up around 5 pm EST, so orders placed after 2 pm will generally be processed the next business day.

Most orders will be processed and shipped the same day but please allow 1-3 business days for processing time (expect longer processing time for custom items and hand-stitched items).

 

Will I be able to track the shipment of my order?

Once we receive payment for your order, we’ll print a shipping label and automatically assign you a tracking number. If you don't receive this tracking number within 1-3 days of payment, please email us at info@billykirk.com.

Please note that the tracking number will not be live on the UPS website until the package has been scanned and received by the carrier's handler.

 

 

Bags

I'm interested in a custom bag design, is this an option?

Unfortunately, our shop is not currently set up to take custom orders on bags.

 

Will a 16" laptop fit in the 486 Schoolboy Satchel?

Yes, a 16” laptop will fit nicely into the 486 Schoolboy Satchel.

 

I ordered a hand-sewn or valet tray style three days ago, why has it not shipped?

Many pieces in our line are hand-sewn to order right here in our Jersey City studio. When these orders are placed, it may take a few days for them to be sewn. Upon their completion, you will be notified that your order is on its way! Should an issue come up where an order may take longer than a few days, we will contact you via email to keep you updated on the status of your order. Styles that require in-house assembly include but are not limited to: all custom orders, No. 123 Shoulder Pouch, No. 125 Clutch, No. 211 Bike Frame Pouch, and No. 334 Bike Handle Bar Pouch, No. 398 Bi-Fold Wallet, watch straps, and all Valet Trays.

 

Are your bags and toiletry bags water-resistant, specifically the waxed canvas?

Great question! Waxed canvas is water resistant because the waxing process infuses the canvas with wax, similar to how it was used on English and Scottish sailboat sails in the 15th century. However, to maintain its effectiveness against moisture, waxed canvas requires some maintenance. We recommend rewaxing your canvas goods at least once a year with our Canvas Refinishing Wax. You can also watch this video for instructions on how to re-wax your item.

 

I’d like to return a bag, but it has a custom embossed luggage tag (which is non-returnable). What should I do?

If returning this item with an embossed luggage tag, please keep the luggage tag and we will deduct the $50 value of the tag from your return.

 

 

Leather

How can I clean my leather product without damaging it?

For leather cleaning, we recommend a good leather conditioner such as Skidmore's. Very light applications using a lint-free cloth such as an old t-shirt work the best. Billykirk will not reimburse you for damages done while cleaning or maintaining your product.

 

Is it true that leather ages and changes over time?

This is true! Over time, and with extended use, the leather will change and can take on characteristics of suede in the areas where the bag is most often handled. Lighter-colored leather will tend to show more wear and develop a rich patina over time.

 

Can leather transfer onto lighter-colored clothing?

Some color transfer can occur and is normal due to the numerous hand-rubbed coats of dye. Please use discretion when wearing lighter-colored garments.

 

Can you tell me a little about the leather that you use at Billykirk?

We use many different sources, but all of our leathers are U.S. or Italian Cow hides unless otherwise noted on the product page.

 

My new leather product has some markings that look like they may be scratches, is this normal?

While we quality control for any serious issues or shop wear on the leather, it's still normal for the skin to have a few natural markings. These include scars and markings that the cow may have received during its life.