If you're living in New York City or visiting the Big Apple, you can save time and avoid shipping costs by paying for your Billykirk goods online and picking them up in our store!
1) Choose "STORE PICKUP" when viewing your cart
On the ‘Cart” page, you can pickup your order locally by selecting STORE PICKUP before completing your transaction. You must select a preferred date and time of day for the pickup. The Billykirk Flagship Store is located on 16 Orchard Street, NY NY 10002, in the Lower East Side of Manhattan. You will be required to enter your billing address and payment information during checkout. You will need to enter a phone number to complete the store pickup side of your transaction. Any items ordered for Store Pickup are fully paid for online. When your order is complete you will receive an email letting you know your order has been received.
Please note: In-Store pickup orders must be picked up by 5 business days unless a specific date is noted and approved by Billykirk.
2) Wait for Store Pickup Confirmation Email
We will notify you when your order is ready for pickup. Once we receive your order, our store staff will work to gather the items for you. After your items have been located we will send a 2nd email letting you know your order is ready for pick-up. Immediate Pickup orders are generally available in an hour. In the unlikely event that an item is out of stock, the appropriate item will be cancelled and the pending payment authorization will be released.
3) Pick Up Your Order at Our Flagship Store
Upon arrival, you will be asked to present either a government issued photo ID, or the physical payment method used in the order to verify your identity. You must pick up your order within 5 business days of order placement. After 5 days have passed, your order will be cancelled unless you contact firstname.lastname@example.org. Orders not picked up will incur a $15 restocking fee. If you paid with a credit or credit card, the pending authorization will be released within a few business days. Funds from that card will be restored within 2-14 business days. Please contact your banking institution for further information. If you paid with a gift card or eGift Card, a replacement will be sent to you via email. If for any reason you need to cancel your order prior to pick-up, please notify the email@example.com so we can process a refund.
Frequently Asked Question:
1.) How long will my order be held?
We will hold your order for up to 5 business days. If you need a specific date please email firstname.lastname@example.org. After the 5th business day, your order will be canceled and you will be refunded minus a restocking fee of $15. Please allow 3-5 business days for your refund to appear back on your card statement.
2.) Can someone else pick up my order?
Yes, you can print a receipt of the items you purchased. This person can pick up your order by presenting the receipt at the location where the item is being held. You can also forward the email confirmation of your order to your friend and have them present the confirmation from their smartphone screen.
3.) What is Immediate Pickup?
Items stocked at our flagship location available for pickup same day are available for Immediate Pickup. If you order by 4pm you will be able to pick same day. Immediate pickup products are labeled as such. Not all products are available for Immediate Pickup.
4.) Is my purchase ready for pickup?
Once your item is ready to be picked up, you will receive an email confirmation.
5.) Are customized orders available for Store Pickup?
Yes, customized orders can be picked up at store but they will incur the same delays for customization.
6.) I have not received an email from Billykirk.
Please check your spam folder if you still cannot find email confirmation please email email@example.com with order number.
If you have any questions, please email firstname.lastname@example.org