If you're living in New York City or visiting the Big Apple, you can save time and avoid shipping costs by paying for your Billykirk goods online and picking them up in our store!
1) Choose "STORE PICKUP" when viewing your cart
On the ‘Cart” page, you can pickup your order locally by selecting STORE PICKUP before completing your transaction. You must select a preferred date and time of day for the pickup. The Billykirk Flagship Store is located on 16 Orchard Street, NY NY 10002, in the Lower East Side of Manhattan. You will be required to enter your billing address and payment information during checkout. You will need to enter a phone number to complete the store pickup side of your transaction. Any items ordered for Store Pickup are fully paid for online. When your order is complete you will receive an email letting you know your order has been received.
Please note: In-Store pickup orders must be picked up by 5 business days unless a specific date is noted and approved by Billykirk.
2) Wait for Store Pickup Confirmation Email
We will notify you when your order is ready for pickup. Once we receive your order, our store staff will work to gather the items for you. After your items have been located we will send a 2nd email letting you know your order is ready for pick-up. Immediate Pickup orders are generally available in an hour. In the unlikely event that an item is out of stock, the appropriate item will be cancelled and the pending payment authorization will be released.
3) Pick Up Your Order at Our Flagship Store
Upon arrival, you will be asked to present either a government issued photo ID, or the physical payment method used in the order to verify your identity. You must pick up your order within 5 business days of order placement. After 5 days have passed, your order will be cancelled unless you contact email@example.com. Orders not picked up will incur a $15 restocking fee. If you paid with a credit or credit card, the pending authorization will be released within a few business days. Funds from that card will be restored within 2-14 business days. Please contact your banking institution for further information. If you paid with a gift card or eGift Card, a replacement will be sent to you via email. If for any reason you need to cancel your order prior to pick-up, please notify the firstname.lastname@example.org so we can process a refund.
Frequently Asked Question:
1.) How long will my order be held?
We will hold your order for up to 5 business days. If you need a specific date please email email@example.com. After the 5th business day, your order will be canceled and you will be refunded minus a restocking fee of $15. Please allow 3-5 business days for your refund to appear back on your card statement.
2.) Can someone else pick up my order?
Yes, you can print a receipt of the items you purchased. This person can pick up your order by presenting the receipt at the location where the item is being held. You can also forward the email confirmation of your order to your friend and have them present the confirmation from their smartphone screen.
3.) What is Immediate Pickup?
Items stocked at our flagship location available for pickup same day are available for Immediate Pickup. If you order by 4pm you will be able to pick same day. Immediate pickup products are labeled as such. Not all products are available for Immediate Pickup.
4.) Is my purchase ready for pickup?
Once your item is ready to be picked up, you will receive an email confirmation.
5.) Are customized orders available for Store Pickup?
Yes, customized orders can be picked up at store but they will incur the same delays for customization.
6.) I have not received an email from Billykirk.
Please check your spam folder if you still cannot find email confirmation please email firstname.lastname@example.org with order number.
If you have any questions, please email email@example.com
Wholesale Inquiries – Not Web Sales
16 Orchard Street
New York, NY 10013
Raw Information Group
Matt Cohen & Joe Chang
262 West 38th Street, Suite 607
New York, NY 10018
We can emboss up to three initials or numbers. Please specify what you would like embossed at checkout.
Where we stamp initials/numbers:
No. 155 Card Case will be embossed on the strip that holds down the flap.
No. 92 Card Case will be embossed between the snaps.
No. 153 Passport Wallet will be embossed just slightly higher then center.
No. 154 & No. 269 Wallets will be embossed just slightly higher then center.
No. 032 Cuff will be embossed in the center of the cuff.
No. 236 Schoolboy Satchel will be embossed on the left side of the flap.
No. 134 & No. 231 Sketchbook/Journal will be embossed just slightly higher then center.
Luggage Tags will be embossed in the center.
Your item will also be shipped with our Billykirk logo embossment.
If you are interested in an item that does not have an embossing option associated with it please email us direct at firstname.lastname@example.org. There is still a possibility that it can be done.
**Please note: When adding embossing option all sales are final"
Your item will be shipped with only our Billykirk logo embossment.
Leather is a natural material from wild animals and is therefore subject to change from hide to hide. Changes in the color or texture of the leather and signs of wear are normal. While we handle our product with the upmost care, small dents, dings, scratches, or blemishes may be found within the product and come from the experiences of the animal. Irregularities in the consistency of the colour in each bag should not be considered a fault but inherent of the natural qualities of the material.
Billykirk Gift Cards do not expire and are redeemable with any Billykirk online purchase.
Gift Cards may not be returned or redeemed for cash and are only acceptable with Billykirk online purchases. These gift cards cannot be redeemed or returned for cash at any Billykirk authorized store-front retailer or online retailer who sells our collection. If lost, stolen or damaged, Gift Cards can be replaced for the remaining value only with the original sales receipt or invoice.
Gift cards must be redeemed in full. If you would like a specific denomination, please email email@example.com.
All gift card transactions will be processed the following business day.
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, email address, and credit card information. You provide this information so we can process and ship your order.
We encourage you to register for our email list. We will provide you with advanced notice of web-store sales, new merchandise, and other Billykirk related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Protecting your online order information at Billykirk, Inc. is very important to us. In our shopping checkout process we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order.
FORMS OF PAYMENT
We use Paypal and also accept Visa, MasterCard, and American Express.
Cookies are small text files that are either placed on your computer’s hard drive ("persistent cookies") or in your computer’s Random Access Memory ("session cookies"). We use both persistent cookies and session cookies for various sections of our Websites.
Session Cookies: We use session cookies to make it easier for you to navigate certain sections of our Web site. If you choose to provide personal information by using an interactive application on our site, such as by joining our e-mail list, or making a purchase, we place a session cookie on your computer so that you will be recognized as you move around our Web pages.
Persistent Cookies: We use persistent cookies in some sections of our Website to provide greater accuracy in our analysis of the information that is automatically collected about your visit to our site. A persistent cookie remains on your hard drive for an extended period of time. These cookies do not collect personal information. We do not link the information collected through these cookies with other personal data that you provide to us.
In certain circumstances, you may be given the option to turn a session cookie into a persistent cookie on your computer (e.g., "Would you like us to remember your password?" messages). If you opt to turn a session cookie into a persistent cookie, that persistent cookie will remember your personal information (e.g., user name and password) and will not time out at the end of your browser session. See "Your Help is Needed" for more information.
Disabling Cookies: Persistent cookies leave a record on your computer that you have visited our site. However, you have the ability to remove cookies from your computer. Your Internet browser’s "Help" section will give you information on how to delete cookies. In addition, there are many Web sites that provide browser- and operating system-specific information on how to delete cookies. When thinking about whether you want to delete cookies, you should be aware that some sites require cookies to function properly. If you delete cookies, you may have to re-register with some sites or you may notice difficulty in browsing some sites after you delete cookies.
Clear Gifs (Web Beacons)
We employ a software technology called clear gifs (a.k.a. Web Beacons) that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not link the information gathered through clear gifs with other personal data that you provide to us.
Thank you for shopping at Billykirk.com
If you are not completely satisfied with your purchase you have the right to return any unwanted items within 14 days from the day you receive your order.
Products must be returned in their original condition. The customer retains responsibility for the purchased item(s) until arrival at the Billykirk studio.
We recommend sending returns with a traceable carrier. Once we receive your return, you will receive an email confirming your refund.
Please note, we do not offer exchanges because we cannot guarantee the availability of any particular item. You will need to place a new order.
All returns must be sent to:
150 Bay Street, Commercial Side, 3rd Floor
Jersey City, NJ 07302
*** Any custom items or any items that have been embossed are all final sale and cannot be returned ***
*** Web-site purchases that need to be Returned/Exchanged cannot be returned to our NYC Store location ***
Carefully read the following terms and conditions (“Terms”) which govern your use of this website (the “Site”). Use of this Site constitutes your agreement to be bound by and to act in accordance with these Terms. BILLYKIRK, INC. reserves the right to change the Terms at anytime. Any changes will be posted on this Site and you agree to be bound by such changes.
COPYRIGHT AND TRADEMARK INFORMATION
© 2014 BILLYKIRK, INC. All rights reserved.
The name and trade mark BILLYKIRK, INC.™, BILLYKIRK, INC. logo, and all other BILLYKIRK related marks depicted in this Site, whether registered or unregistered, are trademarks or service marks of BILLYKIRK, INC. in the United States and in other countries.
OWNERSHIP RIGHTS / USE OF SITE MATERIALS / PHOTOGRAPHIC IMAGES
This site and all of the materials/photographic images on this Site are protected by U.S. and international copyright laws and are owned by BILLYKIRK, INC or used with permission from the copyright owner. Any modification or use of the materials from this Site for any purpose not explicitly permitted is a violation of BILLYKIRK’S copyright and other proprietary rights. The materials contained in this Site are displayed for informational and promotional purposes only. This Site is solely for private, personal, and noncommercial use. No part of this Site may be copied, republished, reproduced uploaded, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of BILLYKIRK, INC.
To find your belt size, simply measure a belt you routinely wear. Start from where the belt leather begins to fold around the buckle end and measure down to the hole you most often use at the tip end. This is how we size all of our belts and will assure the most accurate sizing.
In general, please order one size larger than your pant size. For example, if you wear a size 34 pant, order a size 36 belt.
We recommend cleaning your Billykirk leather item using a soft cloth and mild leather cleanser. There are dozens of quality leather care items on the market and each one has a specific duty. Some people swear by other old standards such as mink oil and saddle soap for their leather care. We have had good luck with products by Fiebings, Skidmores and Obenaufs. This goes without saying but PLEASE be mindful of directions when using any leather care item. We cannot be responsible for any damages to our products due to a leather care item being applied improperly or without thoroughly reading the directions. Avoid excessive exposure to water and moisture.
FREE DOMESTIC SHIPPING ON ALL US ORDERS OVER $150.00! (Will either ship USPS Priority or UPS Ground).
Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.
All items ship from Jersey City, NJ. Please choose your shipping method accordingly.
Please email firstname.lastname@example.org for any shipping questions or concerns.
All orders are shipped by UPS or by USPS on business days (Monday through Friday).
UPS 2nd DAY AIR DOES NOT SHIP ON WEEKENDS, TRANSIT TIMES ONLY INCLUDE WEEKDAYS (example: if shipped out on Thursday your package should arrive on Monday)
* Does not pertain to wholesale accounts or reduced bulk priced orders
All international packages can potentially incur charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. We cannot predict the amount of duties and taxes charged when using standard shipping. If you have any questions regarding duties and taxes in your country, please contact your local customs office.
For all online orders, you will be emailed at time of shipment with shipping confirmation and tracking information.